Expedia Reviews | Expedia.com

Rating: 1.8/4 (4 votes cast)

Save an average of $220 when you Book Expedia Flights and Hotels Together.
Free Expedia “Thank You: Rewards Network”. You earn 1 point for every $1 that you spend with Expedia. You can later redeem these points for Expedia flights, travel, gift cards, electronics, and even household appliances. However, you will need about 100 points to equal $1 of redeemable currency for travel. Your frequent flyer program can be used in conjuction, and it is not adversely affected. If you have a CitiBank account, you may be able to earn even more points in this Rewards Network.
For Expedia coupon codes and deals, check out their last minute flights and hotel deals pages. Check back often, prices change rapidly.
Expedia “Elite Plus” is a member’s-only club for their best customers. To qualify as a member, you must stay 12 hotel nights or book $10,000 worth of travel from Expedia within one year. You will be automatically enrolled when you qualify. Your benefits include “exclusive discounts”, priority call handling, and Expedia will waive any change or cancellation fees.
Expedia Insiders’ Select: The ultimate list of the world’s best hotels and resorts. Expedia “Package Protection” includes coverage for service fees on Expedia’s flights, hotels, cars and activities in the event you change or cancel a trip for any reason prior to the start of the trip or interrupt a trip for a covered reason. The cost varies depending on your destination. It generally ranges from $49 to $89 per person *.
Choose your own adventure. Book Adventure Travel: Explore, discover and escape!
360° Virtual Tours of hotels.
Read about World Heritage sites: “treasures of humanity prized by historians, ecologists, and art lovers, as well as by their own communities” along with tips for responsible travel.
Expedia negotiates directly with hotel suppliers to secure access to exclusive rates with over 70,000 properties world-wide.
Be Green: rent hybrid rental cars at Expedia.com.
Get rewarded for planning early with special deals on Expedia flights, hotels and vacation packages.
Email alerts and RSS feeds to get automatic updates sent to your own computer’s homepage.
24 hour live customer support

The Good: The way Expedia rates their hotels is more comprehensive than other sites. We love the “Insiders’ Select” hotel listing, because you can enter in the city that you are traveling to and it will instantly provide a list of the best rated hotels. Expedia does not base this list solely on customer ratings (like many other travel sites). Rather, they take an objective approach in rating hotels and “consider a wide array of factors, including ratings from independent ratings systems, media recognition, and post-trip surveys of our customers“. You can read just the customer reviews on the “Insider’s Direct” page as well. After you find the best rated hotel in your budget, you can easily book it right there on the page. Remember to go back and write your own review after your trip, because these websites need your input!

The Bad: Expedia claims that 99.85% of their customers are satisfied with their experience. We found online complaints from customers claiming that their Expedia reservations were cancelled, even after Expedia claimed that their reservation was “guaranteed”. These complaints seem to have caused many to lose their trust in Expedia. We found more customer complaints about Expedia, relative to the competition. To our knowledge, Expedia.com has returned the money to their customers that claimed that their “guaranteed reservation” was cancelled. Nonetheless, we caution you to confirm all reservations directly with the airlines, hotels, and cruise lines prior to departure. This is also Expedia’s own advice, “All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations)“. Also, be aware that Expedia cannot guarantee that your flight seat requests will be honored by the airline, “On certain flights, the airline will allow Expedia to request seats on your behalf (via our Seat Pinpointer tool), but these are only requests, and need to be verified with the airline”

We do not feel that you should lose trust in Expedia based on a few online complaints, because they still seem few and far between. Expedia is one of the largest online travel agencies, so there is bound to be complaints. Just use caution, and confirm everything before you go. We recommend this no matter who you book with.

The Fees*:

$0 change fee by Expedia on “flights” or “hotels”. (Be aware that the variable “booking fee” is not refundable, and airlines typically will charge you for changes).
$50 charge by Expedia to change a booked “vacation package”, plus any fees charged by the suppliers. (Unless you purchase Package Protection).
Booking fees vary, and are disclosed when you make the purchase. For further explanation of Expedia’s new booking fee policy, visit this article on Examiner.com. “Vacation Packages” usually cannot be cancelled.
If you cancel Expedia flights before the departure date, you will receive credit that can be used at a later time (for up to 1 year) towards the purchase of a new flight.
If you cancel hotels or properties, they can only be cancelled pursuant to the hotel’s policy. The hotel may charge a penalty.

*Based solely on research done by TravelSiteCritic.com. May be inaccurate, or subject to change.

The Deals *:

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Last Minute Airfare Deals – Ongoing

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Save an average of $220* when you book your flight and hotel together at Expedia.com

Expedia’s Hot Hotel Deals - Ongoing