Airfare.com is an online travel agency for flights and hotels. They claim to offer savings of up to 70% OFF of retail airline ticket prices with 14 million unpublished airfares.
USER EXPERIENCEThe Airfare.com website is simple to use, uncluttered, and easy to navigate.
PRICINGUnfortunately, we are not overly impressed with the prices on Airfare.com. Saving “70% off airline tickets” is a pretty impressive thing to boast! We tested the prices on Airfare.com against those found on Kayak.com. In our search testing, Airfare.com never came out ahead of pricng found on Kayak. We are disappointed that Airfare.com did not exceed our expectations, or even meet them for that matter. Airfare.com claims that “wholesale discount prices are not available to every city. You will find that these rates are predominantly available in international markets out of major US cities“. However, when searching international flights from major US cities we found no discount. It would be helpful if Airfare.com disclosed which cities they have negotiated wholesale rates and published a list of deals. Airfare.com does not provide a price-match or Best Price Guarantee. They also do not offer coupon codes, senior discounts or military discounts. For airfare coupon codes, senior and military discounts, we recommend CheapoAir.
FEESAirfare.com charges a booking fee that you would not pay if you booked directly with the airline. The amount of their booking fee is not clearly stated (i.e. we couldn’t find it). All airline tickets booked on Airfare.com are non-refundable after the day that you book it. We highly recommend purchasing trip insurance that offers “cancellation for any reason” coverage. The change an airline ticket, expect to pay a $200 to $350 change fee, plus any applicable increase in airfare. Their cancellation policy for hotel bookings is not stellar either. If you cancel more than 7 days before your trip, you will pay the cost of the first hotel night + a 4% credit card fee. If it is less than a week before your trip, your hotel booking is non-refundable. We urge you to book your hotel directly on the hotel’s own website to avoid expensive cancellation policies such as this.
REPUTATIONAirfare.com ranks #2 as the travel website with the most customer complaints here on TravelSiteCritic.com (SmartFares is leading in complaints). Customer complaints can be addressed to them at firstname.lastname@example.org.
UNIQUENESSAirfare.com has a free “Preferred Access” club which allegedly gives you exclusive access to airfare deals that are not published on Airfare.com’s website. To join Preferred Access, we were required to provide our full name, phone number, email and mailing address, which seemed really intrusive. We chose the log-in with Facebook option instead. Our test search came up with the same airfare prices as before we joined the club. So, the pricing did not seem exclusive. Perhaps if they offered a “Member Only” discount page with a list of specific unpublished airfares we would be more impressed.Reviews Disclosure: Some of the links on this website are affiliate links. This means if you click on the link and purchase an item, I receive an affiliate commission. It doesn’t cost you more money & supports our work on this website. Thank you! Read our reviews disclosure for more info. ____________________________________________________________________________________________________________