The Site: Travelocity.com
- Travel blog Low Fare Alerts
- Travelocity FareWatcher Plus. Free subscription service that tracks flight pricing for up to 10 city pairs of your choice.
- Travelocity Guarantee *:Â Â Price match within 24 hours, plus $50 toward next purchase. Cool side note here: If you accidentally book your flight (with electronic airline tickets) for the wrong dates, they will change the dates for you at no charge! This is something the other guys don’t do. The catch is that you must notify them within 24 hours, and there are about 10 small airlines that you cannot do this with.
- Traveler reviews by Travelocity customers
- Flight seat map. Choose your own seats.
- Earn Travelocity Points to redeem on future travel plans.
- Travelocity travel protection plan *:Â Â Reimburses you for cancellations, in some instances, up to $2000 per person. Highly recommended, but beware that the Travelocity travel protection plan only covers you in CERTAIN CIRCUMSTANCES! Don’t expect to be covered if you can’t document ONE of these reasons: illness, injury, or death to yourself, a family member, or traveling companion; jury duty; subpoena; or a documented traffic accident in which you are directly involved on the way to the airport *.
The Good:
No booking fees for cars, cruises, most flights, and vacation packages*. Gotta like that! Read more about Travelocity’s airfare booking fee policy in this article on Examiner.com.
Have a large family of 5 or more? We love Travelocity for large families! It’s really easy to pull up vacation rentals and suites in your search, and Travelocity doesn’t pull up a bunch of hotels with a maximum occupancy of ONLY 4. This is good, because some sites will let you book rooms for your party of 5 that only have a maximum occupancy of 4! Always check that the room can accomodate your party before you book it.
Travelocity “Local Secrets. Big Finds.” is an interesting article collection about “off-the-beaten path” destinations in every U.S. state and Canada. We really found some fun things to do here that are often overlooked. You won’t find the big hot spots here, just little, quirky places and festivals to visit. We think that is what is great about traveling, seeing things you have never seen before. Come here to get some ideas, if you are feeling up for something a little different. Note: This page is NOT easy to find. Click on the “destination guides” page within the “Travel Info Center“. On that page you will see their tell-tale little Gnomb with the title “Little Secrets. Big Finds.”
The Bad:
Whatever happened to the Travelocity Dream Map?  The dream map tool used to be one of the best on Travelocity, which allowed you to search for fares only by “price” and “departure city”, in that you could price out where you can afford to fly.  We hope that Travelocity brings back the Dream Map.
The Travelocity site is “busy”, and we expect more organization out of a large travel agency.  We like simple sites. There are many, many pages, and it is not always easy to find what you are looking for. Their “destination guides” are confusing to navigate. If you enter the “destination guides” page and click on a city, you will NOT be routed to the guide, but rather the “vacation package” page for that city. If you click on the map, you will be directed to a second page and have to enter in your destination city, then it pulls up YET ANOTHER PAGE, a 3rd page, and you have to click on your city again….it’s not really clear what you are supposed to do to pull the guide up. Finally after about 4 clicks I find the guide. A Frommer’s guide. Okay. Nothing special or unique on here. If you are looking for a destination guide, go to Orbitz. But, if you are looking to save on booking fees, buy your vacation package from Travelocity.
The Fees*:
Hold onto your hats, there are many variables here!
- Flights only: No booking fee on most single-carrier flights, otherwise a $5 to $11 variable booking fee.
- Hotels only: Variable booking fee (sometimes $0), will be listed as “taxes and fees” on the “price summary” page.
- Car only: no booking fee!
- Vacation packages (hotel+flight): no booking fee!
- Cruises only: no booking fee!
- Beware: Booking fees up to $35 per ticket apply if you book over the phone, so book online!
- $0 fee by Travelocity to cancel airline ticket within 24 hours of booking. You can also change the dates at no charge within 24 hours. After 24 hours, steep airline penalties, fees, and changes in fare may apply. Travelocity has a cool tool: Use the “cancellation calculator” to see the refund or approximate credit you will receive if you decide to change or cancel your reservation after 24 hours. Simply go to Travelocity and search for the cancellation calculator.
- $30 fee to change a airline ticket, plus all applicable airline penalties, fees, and changes in fare. Or, you can contact the airline directly to change your ticket and avoid the $30 fee. But, you will still have to pay the airline penalties …
- $25 and up (depending on hotel) to change a hotel reservation. READ the hotels cancellation policy (varies) when you are booking on the “trip details” page.
- $0 to cancel a car reservation (unless stated otherwise at time of booking).
- Variable cancellation fees to cancel a vacation package, and it could be a costly due to airline penalties.
*Based solely on research done by TravelSiteCritic.com, these figures may be inaccurate and are subject to change.Verify policies with the website before you book. Please be aware of airfare taxes & fees, applicable to any booking that includes airfare.
The Deals:
Check out Travelocity’s Top 10 Travel Deals – Updated daily!
I have never been so diappointed with customer service in my life.
My wife and I booked a couple days at a hotel through Travelocity. On checkout, we were charged by the Hotel (in addition to the charge we’d already received from Travelocity). The hotel was courteous and helpful,
Travelocity’s was not.
Their fine print says, “If you experience an issue during your trip, you must call us immediately so that we can assist you in resolving your problem. If you wait until you return, it’s too late. Any portion of your trip that has been used is non-refundable. We are not responsible for any modifications you make to your trip without our assistance.” So I called their customer service line.
Their rep couldn’t understand what I was saying (English wasn’t her first language) and whatever headset they were using made he voice so soft I could barely hear what she was saying. It was fairly obvious she was reading from scripts so I asked to be upgraded to her supervisor. She fought me on this but eventually agreed. After being on hold 15 minutes she told me her supervisor was too busy and would call me back.
Ridiculous.
They finally did offer to refund the amount travelocity charged (minus some random fee tha she couldn’t explain or waive) but I would have to fax them my statement showing the hotel charged me and then it would take 30 days before they could send me a refund. My family doesn’t have the money to go 30 days with a DOUBLE hotel charge.
This was a special trip for my one year anniversary and I’m very disappointed with how Travelocity handled the whole thing. They say they’ll handle situations and help, but all they do is send your calls to India and read scripts. They didn’t even attempt to contact the hotel or listen to my situation.
Customers beware!! Travelocity is a rip off. The prices they list on line are not the guaranteed prices. We were overcharged for a room we booked over the phone in an emergency. When I called to have it fixed, they would not refund the difference (less than $20) because the rep “went over charges”. The problem is I could not understand the customer service reps English because of his thick accent. I had to ask him to repeat himself several times, but finally out of frustration and fatigue gave up and accepted the reservation figuring the extra cost was taxes. When I found out it was for the room itself, they said there was “nothing they could do” since I had already completed the trip. We will never use Travelocity again!
I usually dont write reviews on random forums, but this recent incident is a must. I started planning my trip to Las Vegas, in january 2012, for march 2012 and I figured I would save more money, if I was to book a flight + hotel package together. Great Idea! I decided to try the Travelocity site and was successful with booking the flight and hotel package for a whopping $309 with taxes. However!!! Travelocity has a NON-REFUND policy, or should I say one of those policies where you should read all the “fine-print” (terms, conditions, legal matters, etc) regarding to the only thing that travelocity offer is that they can credit your money to another trip but it has to be within 12months of the day that you previously choosen and also the same location. What a horrible exception, right? In addition, I had to pay a total gross amount of $291.00 for changing my flight, to be two hours later, and also I had to contact the hotel directly to ask if their was another room available for a extra night (that I also had to pay a total of $372, for 1 extra night)? I ended up paying a total gross amount of $663, which is double the amount that I paid Travelocity ($309). Travelocity is a scam. ….. Beware if you decide to use Travelocity!
I had a good experience so far with travelocity. I bought my ticket for $20 CHEAPER than on the airline website. I visited the airline website just after buying my ticket through travelocity, and i looked for my reservation with the airline and its CONFIRMED. everythings fine so far, and i bought my ticket cheaper than with the airline.
Booked a flight for my fiance last night 23:30 MST. At 05:30 they send her an email saying they need more information. When we contact them they say the reservation was never made due to fraud reasons with Discover. That didn’t stop them from charging the card. Just a BS reason they gave us. Long story short, finance was was in Indiana for a funeral, now because of Travelocity she is missing her 2 year old daughters Birthday and there are no flights available for 3 days.
I had never heard of Travelocity Incentives. Thank you for the information. I “googled” their website, and it appears that “Travelocity Incentives” is not Travelocity, but rather they are licensed to use their name. They sell gift certificates with Travelocity logos. I didn’t spend much time looking into it, but it appears to me that the Travelocity Incentives gift cards are a bit misleading, as many people probably assume that when they get a Travelocity Incentives gift card they get to use it on Travelocity’s website. However, their FAQ state that the gift cards are for use on TravelocityIncentives.com.
A friend and I wanted to book a room for Vegas and went looking for good deals online. I found much better deals through MLife, BookIt, and Hotels.com, but my friend had a gift certificate through “Travelocity Incentives”, so we investigated that option further in order to use the certificate. She spoke to someone at Travelocity, who said that even though we found a better price somewhere else, they have the price matching, so she sent us a form to fill out to get the match. All over their website, and in fare rules, it states that we can get the price match up until the day before check-in, so I took my time to fill out the form. After I submitted it (weeks before the trip, I might add) we got a reply stating that our request was invalid. The reason they gave was that the reservation was actually purchased through their affiliate travel company, World Choice Travel. No where in the whole process of investigating fares nor purchasing the reservation did they ever make it clear that we were purchasing through another company! Everything said Travelocity on it, but now that we bought the reservation, they are telling us their price matching doesn’t apply. They told me I had to call World Choice Travel to find out what their matching policy is. I called three times before I could actually talk to someone, as they have outsourced to India and the connection was bad. When I finally did talk to someone, they weren’t helpful at all, so I asked for a manager. Once the guy agreed to let me talk to a supervisor, he put me on hold and then told me they were not available so he would have one call me back. Four days passed and they never did. I called again and this time the agent let me talk to a “supervisor”. The supervisor- “Justin”- just kept repeating their policy of only allowing a 24-hour window for price matching and refused to work through the problem with me. I demanded his manager, so after some argument about letting me speak to his manager, he put me on hold and left me on hold until I hung up 10 minutes later. In my opinion Travelocity pulled a Bait-and-Switch and will NEVER be trusted to provide what they promised. I am very upset, as we could have saved an additional $40 had they been upfront and honest with us!
Just had a terrible time with Travelocity. Horrible customer service, incompetent booking agents, on hold for almost an hour while they kept checking with other departments trying to fix the problem, finally got disconnected. We will never use this service again.
Travelocity is a rip off. Just book directly with airlines and hotels (or hotels.com). I paid for a r/t flight Kuala Lumpur to Boston two months in advance. Two weeks before the flight they informed that one leg was cancelled (Rome to KL0 with no alternative offered, just oh well. They thought that I would pay an additional $800 for that leg. What a joke. I just explained the situation to my credit card company and they withheld payment until Travelocity could provide a satisfactory explanation. They never did, so I got a full refund.
On 1/15/11 I booked a trip through Travelocity. The price I was given was for two persons, however, when I received the confirmation it was for one person. I have tried to correct the problem numerous times, but has not had any resolution. Next when I confirmed my credit card bill to confirm the correct charges, I find out that there were three fradulant charges on my card made by Travelocity five days later. There were confirmed by my credit card company and US Air, but Travelocity will not accept their mistake or help me to correct the problem.
1. I thought that my credit card number was protected: obviously it is not.
2. I have been on the telephone with them for over 14 hours and not been able to resolve the problem.
What should I do?
Travelocity – Bad Website! Do not book, you’d better book directly from the airlines. They charged $230 more than the airline itself!
Travelocity is ridiculous! Just in case if I had to change the schedule, I also bought the insurance. I have some issue and had to change the travel date. The operators of Travelocity customer support don’t make sense what they are saying, they kept asking me the same questions such as my name, spell, birth date, repeatedly. One person disconnected my phone call so I had to call again, and this person kept asking me the same questions repeatedly. I paid extra amount for the insurance for the protection but this didn’t work and I found this was scam.
Here’s a blog post about the headache that Travelocity is causing us: homepluspower.info/2011/01/travelocity-misadventure.html
Basically what happened is we bought tickets in May 2010 to go to a friend’s wedding. The wedding cancelled, so we didn’t need the ticket. We were told we can use the credits for a later flight we wanted to take; that the credits can be used for new tickets and any rebooking fee. Until my wife called them to book new flights. Read the rest of the story on my blog.
We booked multi-airline tickets to Hawaii this Christmas on Travelocity, since their rate was well below any others we found. Two months after we booked them, Travelocity informed us that one of the flights had been cancelled and that there weren’t any suitable alternatives. The options we were left with? 1) Pay a $500 higher fee to fly on a route that wasn’t cancelled, 2) Fly later in the week and forfeit a chunk of our Christmas vacation, or 3) cancel. According to the Travelocity agent, there was nothing they could do because it was the airline – not Travelocity – that cancelled the flight. They never once acknowledged that they had some responsibility in trying to find a suitable alternative itinerary for the one that they had created and sold to us. After hours on the phone but going nowhere, we cancelled our Travelocity itinerary, rebooked directly with American Airlines at a higher rate, and vowed to warn others that Travelocity fails to keep its customers’ interests at heart.
Travelocity sold me a hotel package for an all inclusive room, or so I thought. I called the hotel to confirm and was told that I did not have an all inclusive trip, just a room. Their customer service was not helpful at all and basically told me there was nothing they could do since the hotel gave them misleading information.
Travelocity is the pits, first, we wanted to add two people to the package..and they said it couldn’t be done to get those folks on the same plane and hotel, so i asked them to cancel, and i’d buy a whole new package for four..they said it would cost upwards of $400 ! so i left it as it was, told them off, and got online and done what they said they couldn’t do..got two tickets on the same plane, same time as the original two were taking…got the same hotel, at a better price, right across the hall from the other two girls..when they landed in vegas, we had paid for transporation to the hotel (through travelocity) and gray lines would not honor the documentation, so they had to pay $24.78 cash..i asked travelocity for a refund of the $22 they charged me and they offered a $25 voucher for a future trip…oh no..needless to say, they will get no future business from me …and trying to talk to the reps is next to impossible because the call center is out of india…in a nut shell folks..DON’T USE TRAVELOCITY
After booking a trip for my husband and I on Travelocity, my husband called Travelocity Customer Service to cancel his flight. He verified that he could cancel just his flight without the entire trip being canceled. The Customer Service Rep told him that could be done. Then the rep canceled the entire trip, including my flight. I was never notified my flight had been canceled, even though I was the one who booked it and I booked it through my Travelocity account. It was only by a total fluke did I discovered it. I heard the entire conversation with my husband and their customer service, yet when I called Customer Service they refused to believe my version of what happened because the person who took care of the initial request didn’t record the conversation and wrote down the request wrong. It took over an hour, talking to a Customer Service rep and a supervisor and I was never able to resolve the issue and get my ticket reinstated. I was repeatedly told they did not believe me and that I would have to pay a $250 rebooking fee. After that call, I called Delta. They told me there was no rebooking fee and reinstated my ticket immediately, before the 3 minute call was over. Although I have used Travelocity exclusively for years for all my business and personal travel, this experience of their unwillingness to believe me, work out a win/win solution, and their “there is nothing I can do attitude,” I no longer want to do any business with Travelocity. Others should use caution, too, especially when booking travel for more than one person.