Priceline Reviews | Priceline.com

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Priceline Reviews and Customer Complaints

Priceline is an online travel agency where you can search for and book the exact hotel rooms and flights you want, or you can use the Priceline Negotiator to “Name Your Own Price” or “Express Deals” to save more on your reservation. To use Priceline’s “Name Your Own Price”, you need to agree to stay at any hotel in your desired area and/or fly at any time of the day on any airline.
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USER EXPERIENCE

Priceline has a couple of guarantees that we like. The first is the Priceline Express Deal Guarantee which will refund you a whopping 200% of any “Express Deal” booking if you find a lower price (including taxes/fees) up until Midnight before your travel date. This Priceline guarantee covers every hotel booking that was marked an “Express Deal”  - which is pretty amazing because these are their most heavily discounted hotels that don’t require any bidding. This is where you will find their current Express Deals for hotels. For all other bookings (excluding “Name Your Own Price”), Priceline has a Best Price Guarantee that applies to bookings for flights, hotels, rental cars, cruises and vacation packages up until Midnight before you travel, but you’ll just get a full refund (100%) without any additional incentives.
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FEES

  • No booking fees on all published airline tickets on Priceline, including most Priceline Negotiator “Name Your Own Price” bookings.
  • Booking fees may apply if you fly more than one carrier.
  • Some Priceline Name Your Own Price (Priceline Negotiator) purchases carry a variable booking fee. This is disclosed after your bid is accepted.
  • Priceline Name Your Own Price (Priceline Negotiator) and Express Deals reservations are non-refundable and unchangeable.
  • Priceline Name Your Own Price (Priceline Negotiator) carries no guarantee that specific hotels, dates or prices are available, that your bid will be accepted, or that you will get savings off of fixed prices. Fixed prices and star levels of hotels do not necessarily correspond with Priceline Negotiator.
  • Cancellation policy varies per booking. Read the individual cancellation policy on the booking page before you buy.
  • Protect your reservation with insurance from SquareMouth.
*Based solely on research done by TravelSiteCritic.com, these figures may be inaccurate and are subject to change. Verify policies with the Priceline website before you book. Please be aware of airfare taxes & fees, applicable to any booking that includes airfare.
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PRICING

Priceline claims that you can save up to 40% on flights, 60% on hotels, and 40% on rental cars if you use the Priceline Negotiator to “Name Your Own Price”. So, there are some amazing deals here, but there are some things to be aware of. These bookings are non-refundable and unchangeable (all sales are final), so make sure you know what you are getting into. Also you will not know the name of the hotel, airline, or flight times until after you have agreed to a deal – so you need to be a little flexible. However, if your travel plans are solid and you want the best price, this is where to go, especially for last minute travel.
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no one deals like we do!
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If you choose to use Priceline’s “Name Your Own Price” for hotels, we have some bidding tips for you. Before you start bidding, you want to do a little research. Using Priceline’s regular search engine, find 4-star and 5-star hotels in your desired destination and write down the lowest price you find (exclude lower star-level hotels).  This is the price that you want to beat by at least 20%, otherwise it may not be worth it to you. We have heard that the hotels in Priceline’s regular search engine do not necessarily correspond with what they will give you when you name your own price. However, it’s a good indicator of the general hotel market, and now you can begin bidding. Don’t bid too low, or you may not be able to bid again for 24 hours.
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The Priceline rules state that if you lose a bid on a hotel, you are not allowed to re-bid for 24 hours unless you either (1) change your star-level or (2) add an area to your location (each city is broken up into neighborhood/areas). Obviously, you should begin by bidding on the highest star-level available, so that you can go down if necessary. However, we recommend that you don’t bid on anything less than a 3.5-star hotel on Priceline because we’ve heard that the quality suffers when you go below that point. After you lose a bid on 4-star hotels, you can add an “area” that has zero 4-star hotels, so that you may re-bid a higher amount without really changing anything. Finally, you want to keep booking fees in mind, because Priceline will usually charge you one. The “Name Your Own Price” booking fee varies, and is disclosed after you win a bid. Some experts recommend bidding 50% less than the “median” rate for your destination to get the best price, but we think that may be a bit steep. See winning hotel bids in top cities here.
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REPUTATION

Compared to other major travel sites that we’ve reviewed here, they also seem to get fewer complaints. Just spend a few minutes reading our travel website reviews to see which travel sites are getting several complaints and you’ll see that Priceline complaints are few and far between. Most Priceline customer complaints come from those that were upset that they were not given a refund after cancelling a “Name Your Own Price” hotel reservation. Always keep Priceline’s cancellation policy in mind, if you are unsure about your travel plans, even when booking a published hotel or airfare (not bidding). Their cancellation policy will be shown on the final booking screen.
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UNIQUENESS

Priceline was the first major travel agency website that we’re aware of to offer no booking fees on published airline tickets. We also find them to have lower fees than most major travel sites, all around. Priceline’s hotel selection is huge and believe it is larger than any other travel site that we have written a review of. Visit Priceline’s website here.
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Reviews Disclosure: Some of the links on this website are affiliate links. This means if you click on the link and purchase an item, I receive an affiliate commission. It doesn’t cost you more money & supports our work on this website. Thank you! Read our reviews disclosure for more info.
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Priceline Reviews | Priceline.com, 2.4 out of 5 based on 378 ratings

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