The Site: JetBlue.com
- Jet Blue Airways operates out of 53 destinations in the U.S., the Caribbean, Bermuda and Mexico.
- Popular destinations include Austin, Texas and Ft. Lauderdale, Florida.
- 600 daily Jet Blue flights
- Jet Blue Getaways – hotel and Jet Blue flight packages
- All seats are assigned
- All fares are one-way, and an overnight stay is never required.
- Leather seats with extra leg room
- Free seat-back TV’s 36 channels of DIRECTV®, and “JetBlue Features” which are first-run movies and free bonus entertainment, including behind-the-scenes footage from television shows, sneak previews of upcoming movies, and interviews with celebrities.
- Free snacks on every flight Jet Blue Airways has been named Best Domestic Airline by Condé Nast Traveler readers for six consecutive years
- TrueBlue® customer loyalty program: Members get points toward Award Flights every time they jet with JetBlue. Additional Terms and Conditions may apply
The Good: The ability to book fully refundable airfares is amazing. Most airlines do not allow this much flexibility. However, the Jet Blue Airways “refundable fares” can be a little spendy, compared to Jet Blue regular fares. If you want a refundable fare, make sure to select this option in the search box, rather than “lowest available fares”, and compare the price with the non-refundable fare. If the non-refundable fare is more than $100 less, this may be the best option for you, as it is only a $100 fee to cancel/change a non-refundable fare anyhow*.
The “True Blue” Jet Blue reward program is super easy to understand and keep track of. 100 points = free round-trip flight. Easy, right? You will typically get 8-12 points per round trip flight (and you may earn double points by booking your flight online at JetBlue.com). This means you may be able to earn yourself a free flight by just booking 5 round-trip Jet Blue flights online. You can also receive free points by applying to their credit card, similiar to other reward programs.
The Deals:
JetBlue vacation getaways – Great deals on hotel + flight packages
Disneyland Resort – Stay 5 nights for 3 with JetBlue Getaways
CANCUN vacation deals with JetBlue Getaways
Special rates on PUERTO PLATA air + hotel packages with JetBlue Getaways
Viva LAS VEGAS deals with JetBlue Getaways
ARUBA vacation deals – Free nights, free breakfast, and more with JetBlue Getaways
Special rates on JAMAICA air + hotel packages with JetBlue Getaways
Please be aware of airfare taxes & fees. TravelSiteCritic.com is a marketing affiliate of JetBlue.com. Read our review disclosure.
I have always been pleased with Jet Blue – I have flown them exclusively for the past 4 years, but my latest experience with their customer ‘support’ has left such a bad taste in my mouth, I doubt I will ever fly them again. My original flight had been cancelled and they had booked me on a different flight (no biggie). But the new flight did not get me into New York in time for my appointment. I called and talked to a customer rep who was powerless to do ANYTHING without putting me on hold and getting approval. After 45 minutes of this, I just wanted them to refund my money and I would find another flight myself. They refused to refund my money. The rep’s supervisor was as cold and rude as I have ever talked to in my 30 years of flying. What happened to Jet Blue’s commitment to the customer?