| Customer Service: Air France Customer Relations P.O. Box 20980 Department 980 Atlanta, GA 30320-2980 1-800-99AFWEB Air France Refunds Department P.O. Box 459002 Sunrise FL 33345-9002 Contact AirFrance.com | Air France Coupons: - One-way price listed on AirFrance.com, subject to availability and changes |
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AirFrance.com
- Award winning airline which merged with KLM in 2004: AirFrance KLM
- 13 gateways in the United States (U.S.) that each have non-stop flights to Paris
- Air France Canada is the #1 airline from Montreal to Europe, and from Toronto to France
- Flights to 183 destinations in 98 countries
- Flying Blue rewards program: The Flying Blue program is structured in four levels: Ivory, Silver, Gold and Platinum
- Bluenity.com: A social networking site developed by AirFrance and KLM where you can communicate with and meet people who travel with Air France and KLM, at the airport, in the plane or at your destination, and share travel tips and information
- In flight video-on-demand systems, foreign language guides and video games
- Premium economy passengers enjoy Premium Voyageur cabin seats with 40% more space: Air France is the first European airline to provide a seat that reclines inside a fixed shell in an intermediary (not first) class
- Time to Think Option: Guarantee your reservation price/terms without commitment for 7 days from $20 per passenger
Our Editor’s Review
We appreciate that Air France is innovative and not afraid to jump into new technology with both feet. Not only are they the first airline to create an entire social networking site for their flyers, but you can download your boarding pass to your smart phone. Truly on the cutting edge, you can now board the plane with your smart phone in hand, and forget the paper. Upon boarding, your bag is tagged with a RFID chip, so your bag is easily tracked electronically.
We like the fact that you can purchase an additional baggage allowance online and receive a 20% discount on baggage fees, and that you can also choose to reserve a “Seat Plus” with additional leg room for €50. We also found searching for the lowest fare on AirFrance.com a snap (if your dates are flexible) as they show you the cheapest fares for 7 days before/after your desired dates.
That being said, we’re not fans of how complex the Flying Blue rewards program is. It is difficult to determine how many miles you will receive on a particular flight, as much depends on your flying class and other factors. We found the Air France website a bit difficult to navigate overall. We kept on getting the nagging feeling we were missing something. Perhaps it was the super small font and large amount of check boxes that threw us off. Also, the pricing is not always competitive. Although we liked the fact that the Air France flight we found for from New York to Paris was nonstop, we found a similar flight on Vayama.com for nearly $200 less on the same traveling dates.
Air France’s Small Print*
- Change fee of $250, plus the increased cost of new airfare
- Cancellations are not permitted
- Optional $20 fee per passenger for the “Time to Think Option”. Available prior to booking, and holds your reservation for 7 days
*Based solely on research done by TravelSiteCritic.com, these figures may be inaccurate and are subject to change.Verify policies with the airline before you book. Please be aware of airfare taxes & fees, applicable to any booking that includes airfare.
AirFrance.com User Reviews:
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AirFrance.com Coupons:
– One-way total price listed on AirFrance.com, subject to limited availability or changes
Please be aware of airfare taxes & fees. TravelSiteCritic.com is a marketing affiliate of AirFrance.com. Read our review disclosure.
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