Accor Hotels Reviews | AccorHotels.com

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Rating: 3.8/5 (21 votes cast)

AccorHotels.com

 

AccorHotels.com is comprised of over 2,700 hotels in the USA and 90 other countries, ranging widely from budget to luxury hotels.  There are 14 Accor Hotel brands to choose from: Sofitel, Pullman, Mgallery, Novotel, Mercure, Suitehotel, Ibis, All Seasons, Etap, Hotel F1, Formule 1, Accor Thalassa, Adagio and Barriere.

USER EXPERIENCE

The hotel search results screen uses great little icons that illustrate the amenities that each hotel has, such as free Wi-Fi or pets allowed.  We quickly sorted our results by price and were able to easily filter out the hotels that didn’t have the necessary amenities.  That being said, we would have liked to have seen some hotel ratings or reviews to assist us in choosing hotel.  Perhaps they removed the links to TripAdvisor reviews after their fake review  posting scandal in 2013 (see “Reputation” below).

FEES

There are no booking fees.  We did not find a fee for cancellations either; however the cancellation terms vary per booking.   Some reservations are prepaid without refunds. So, if you cancel you will lose the entire cost of the reservation.  Others may cost more upfront, but allow you to cancel at least 2 days before your trip.  Always read the terms and conditions on the final booking screen before finalizing.

PRICING

With so many brands to choose from, anyone can easily find a hotel on AccorHotels.com that is in their price-range.  The best way to snag a deal is to visit the AccorHotels.com promotions page.  You are guaranteed to find the best rate at AccorHotels.com, with their Best Price Guarantee.  This Guarantee will match the best price found elsewhere online and beat it by 10%.

REPUTATION

In 2013, they were in hot water after an AccorHotels communications manager was caught posting hundreds of false hotel reviews on TripAdvisor.  He went so far as to post bad hotel reviews about their competition!  This has brought their ethics into question.  We reviewed their BBB listing and they have less than 100 resolved customer complaints.  We did not find customer complaints about AccorHotels online.  Customer complaints may be directed to accorreservations@accor-customercare.com, and please leave your review below for our readers.

UNIQUENESS

What really stands out to us on the Accor Hotels website is their themed packages page. You tell them what kind of vacation you want (ie. “recharge your batteries“) and AccorHotels.com will tell you where to go and build a package for you.  We also love their “Along a Planned Route” search engine, which allows you to search for hotels near the route that you are taking to your destination.

The AccorHotels free rewards program “Le Club” allows you to redeem points with several partners (such as Avis) in addition to redeeming for hotel stays.  The best part of their reward program is exclusive access to private hotel deals.

AccorHotels.com has a full line of mobile apps (iPhone, Android, iPad, Blackberry) that are very useful to business travelers.  The “Away on Business” app for the iPad is loaded with 30 business destinations and allows you to save and manage your travel expenses along with your hotel reservations.

 

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Rating: 3.8/5 (21 votes cast)
Accor Hotels Reviews | AccorHotels.com, 3.8 out of 5 based on 21 ratings

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