{"id":3587,"date":"2011-01-10T18:49:28","date_gmt":"2011-01-11T02:49:28","guid":{"rendered":"http:\/\/travelsitecritic.com\/reviews\/?page_id=3587"},"modified":"2013-12-07T19:06:10","modified_gmt":"2013-12-08T03:06:10","slug":"airfrance","status":"publish","type":"page","link":"http:\/\/travelsitecritic.com\/reviews\/1-2\/airfrance\/","title":{"rendered":"Air France Reviews | AirFrance.com"},"content":{"rendered":"

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Air France is an award winning airline with flights to over 180 destinations along with 13 direct flights to Paris from the United States.<\/em><\/p>\n

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USER EXPERIENCE<\/h3>\n

We found the Air France<\/a> website a bit difficult to navigate. We had the nagging feeling we were missing something. Perhaps it was the super small font and large amount of check boxes that threw us off.\u00a0We’re also not fans of how complex the Air France Flying Blue Rewards program is. \u00a0The Flying Blue program is structured in four levels: Ivory, Silver, Gold and Platinum. \u00a0However, it is difficult to determine how many miles you will receive on a particular flight, as much depends on your flying class and other factors.<\/p><\/blockquote>\n

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FEES<\/h3>\n

We like the fact that you can purchase an additional bag allowance online and receive a\u00a020% discount on baggage fees<\/a>, and that you can also choose to reserve a \u201cSeat Plus\u201d with additional leg room for \u20ac50. Air France has a change fee of $250, plus the increased cost of new airfare, and cancellations are not permitted. At the time of booking, you an pay an optional $20 fee per passenger for the \u201cTime to Think Option<\/em>\u201d, which will hold your reservation for 7 days.<\/p><\/blockquote>\n

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PRICING<\/h3>\n

We found searching for the lowest airfare on AirFrance.com is a snap if your dates are flexible, as they show you the cheapest fares for 7 days before\/after your desired dates. \u00a0Although,\u00a0the pricing is not always competitive. \u00a0We liked that the Air France flight from New York to Paris was non-stop, however we found a similar flight on\u00a0Vayama.com<\/a>\u00a0for nearly $200 less.<\/p><\/blockquote>\n


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REPUTATION<\/h3>\n

Recently in 2013, a customer complaint about Air France went viral on the internet. In his blog post entitled “One Night in Paris”, disgruntled customer, Jay Harish Shah, complained that Air France discriminated against himself and other south Asian customers by leaving them stranded in Paris, while other customers were given better treatment after their flight was cancelled. \u00a0Whether his complaint is legit or not, we found numerous reviews online stating that the crew on Air France flights are rude and that customer service agents are unforgiving. \u00a0Complaints about delayed baggage are also common and Air France’s online reputation appears sketchy at best.<\/p><\/blockquote>\n

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UNIQUENESS<\/h3>\n

We appreciate that Air France is innovative and not afraid to jump into new technology with both feet. Not only are they the first airline to create an entire social networking site for their flyers, but you can download your boarding pass to your smart phone. Truly on the cutting edge, you can now board the plane with your smart phone in hand, and forget the paper. \u00a0Upon boarding, your bag is tagged with a RFID chip, so your bag is easily tracked electronically.\u00a0Before your trip, check out Bluenity.com, a social networking site developed by AirFrance.com and KLM. \u00a0On Bluenity you can communicate with and meet others traveling on Air France and KLM, at the airport, in the plane or at your destination, and share travel tips and information. It’s also worth a mention that Air France is the first European airline to provide a seat that reclines inside a fixed shell in an intermediary (not first) class seat.<\/p><\/blockquote>\n

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Reviews Disclosure<\/span>: Some of the links on this website are affiliate links. This means if you click on the link and purchase an item, I receive an affiliate commission. It doesn’t cost you more money & supports our work on this website. Thank you! Read our\u00a0reviews disclosure<\/a> for more info.
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