Comments on: Southwest Vacations | SouthwestVacations.com

By: Jane

Jane — Sun, 29 Aug 2010 19:51:11 +0000

Don’t even try to make any changes after you book a Southwest vacation. We wanted to see if we could upgrade our hotel room. The hotel said we had to do it through Southwest. Southwest said they couldn’t do it b/c it was less than a week before our vacation. How ridiculous! We would have been better off booking everything separately. I don’t believe we saved any $$ at all booking through Soutwest vacations either.

By: JM

JM — Wed, 18 Aug 2010 01:56:52 +0000

I feel your pain. I just called to change a vacation I had booked, not minding to pay the extra fees in order to get the dates which worked toward my convenience only to have an incompetent, rude employee misinform me of the policy (which I was under the impression I had to pay just the difference, not have to pay for the new trip IN FULL, to have to await a refund) – Southwest called me back and apologized for giving me misinformation and I was on hold for over an hour and a half. I’m pretty livid and plan on never booking a vacation through them ever again nor will I probably ever book a flight through them either.

By: DL

DL — Mon, 19 Jul 2010 16:05:34 +0000

We feel your pain JP. They indeed do try to make traveling with them as difficult as possible. Not even addressing their archaic check in policies, upon trying to buy an early check in pass, we were told we were not allowed to since we purchased a vacation package. This means because we booked in advance and basically thought we were doing something we assumed would result in a stress free vacation, we are being penalized by Southwest. Their claim to be customer service friendly is joke. There’s no friendliness if you have an issue with them. I, too, will think twice about buying a so called Vacation Package from Southwest, and will certainly not be in a big hurry to fly with them.

By: JP

JP — Mon, 12 Jul 2010 21:45:42 +0000

I wanted to share my recent experience with Southwest Vacations. The hotels are a great deal- the flights are a different story. We purchased a round trip flight to Vegas, and only after we received confirmation, did they tell us that that flight had a lay over. When we called to change our flight, they told us we could not change or cancel the reservation- no exceptions. Upon further discussions, I learned that I would be snail mailed our airplane tickets- I specifically asked if these would be coming via Fed Ex and need a signature, as I, like most of the world, work all day. They told me “no- it will come via US Mail.” So what happens a few days later, but I get a Fed Ex ticket on my door- saying they cant leave the package without a signature- great. So, I call Southwest Vacation packages, again and ask if there is anyway I can change the Ship to address or have the tickets delivered electronically- I am told NO and NO. Wow… could they make this any more difficult? So, I end nup having to go to Fed Ex, and pick up the tickets myself. Ok- fast forward to day of the travel- I go to check in online- and receive a “fake” boarding pass that tells me I cannot use this to get on the plane, but only to get through security. On the day of my trip, I take the “boarding pass” to security, and am told they cannot let me through with the document, and have to call over their manager.
WHAT A NIGHTMARE. I honestly don’t think that they could have made flying on Southwest any more difficult. Next time, I will skip the vacation package, spend the extra $100, and have a stress free travel experience. I would suggest you do the same